UK delivery
We primarily supply UK businesses. Available methods, charges and estimated timing depend on stock location, quantity, size, value and destination and will be confirmed before the order is accepted.
Imported and sourced-to-order goods
Imported products and specially sourced orders may have longer lead times. Customs processing, freight disruption and manufacturer allocation can affect estimates. We will communicate material changes and will not substitute a product without business-customer approval.
International delivery
Overseas orders are reviewed individually. The quotation will state the delivery basis and whether the customer is responsible for import clearance, duties, taxes, permits or local compliance.
Checking a delivery
Please inspect the outer packaging and contents promptly. Keep packaging and delivery evidence if an item is damaged, short or incorrect, and contact sales@saratraders.co.uk with the order number, product details, photographs where helpful and a clear description.
Returns
Business returns require prior written authorisation. We will provide the correct return address and instructions. Unauthorised, incomplete, altered or damaged returns may be rejected. Non-faulty, specially sourced, configured, clearance or opened goods may not be returnable unless agreed in writing.
Warranty support
The applicable warranty and support route will be stated in the quotation, order confirmation or product documentation. We may first carry out reasonable diagnosis. Depending on the agreed coverage, the remedy may be repair, replacement, manufacturer service or credit.
Before requesting support
Have the order reference, model or serial number, fault description, troubleshooting already completed and relevant photographs or video ready. Do not return a product until we provide authorisation.
Contact
Email sales@saratraders.co.uk or use the business enquiry form.